Returns & Exchanges
Clear guidance on CALVÉRA returns and exchanges, including eligibility, reporting periods, item condition requirements, and shipping responsibilities.
Returns
Returns and exchanges at CALVÉRA are handled according to clear conditions designed to protect both the customer and the quality of each item. Returns are accepted when there is a clear issue with the item received. This includes receiving a defective item, receiving a piece that is materially different from the product shown or described on our website, receiving the wrong item due to an order fulfillment error, or receiving an item that was damaged during delivery.
The issue must be reported to CALVÉRA within 3 days of receiving the order, and the return must be initiated within the same 3-day period. Please contact our team as soon as possible so we can review the case and provide the correct return instructions.
Exchanges
Exchange requests must be reported to CALVÉRA within 3 days of receiving the order. If you would like to exchange an item for another size, style, or available option, please contact our team within this period so we can check availability and guide you through the exchange process.
The item must be unworn, unused, in its original condition, and returned with its original packaging. The customer is responsible for all shipping and delivery costs associated with each exchange. Exchange options remain subject to product availability and the condition of the returned item.
Return & Exchange Conditions
To keep the returns and exchanges process clear and fair, all eligible items must meet the applicable return or exchange conditions. Items submitted for exchange must be unworn, unused, in their original condition, and returned with their original packaging. Exchange requests must be reported within 3 days of receiving the order and remain subject to product availability.
For returns, CALVÉRA reviews the reported issue before providing return instructions to confirm that the request meets the applicable return conditions. Customers are responsible for all shipping and delivery costs related to each exchange.
Important Notes
For hygiene and quality reasons, some items may not be eligible for return or exchange once worn or used. Shipping or delivery charges related to a return or exchange may apply depending on the case. Please contact us before sending any item back so we can provide the correct instructions.
Need Help With a Return or Exchange?
If you are unsure whether your order qualifies for a return or exchange, please contact CALVÉRA before sending the item back. Our customer care team can review your case, explain the available options, and provide the correct next steps for returns and exchanges.